Shipping Policy
Last updated: October 2026
1. Where We Ship
This store (the Autumn Sowing Giveaway) ships to addresses in the United Kingdom. Orders are dispatched from our fulfilment point in Aveiro, Portugal, where our logistics partner packs and posts them via CTT (the Portuguese postal service) with tracking.
2. Shipping Methods and Delivery Times
- Standard delivery to the UK: 7–10 business days. Shipping & handling £6.95.
- Orders that include the Complete Autumn Kit: 7–10 business days. FREE shipping.
Orders travel from Aveiro, Portugal, via CTT with tracking. The shipping cost is always shown at checkout before you pay. Delivery times are estimates calculated from the date of dispatch, not the date of order.
Some orders are offered a choice of delivery service at checkout:
- Standard delivery: 5–9 working days, included in the £6.95 shipping & handling. Standard delivery has no tracking number — we email you when your pack is posted.
- Express Tracked: 3–5 working days, +£3.50, with a tracking number sent by email when your pack is posted.
The service you choose is shown in your order confirmation. A Gift Pack added to an order is posted in its own envelope by the same service as the main order.
3. How We Ship Live Plants
Plants are shipped directly from our partner nursery in custom-designed, secure packaging:
- Plants placed horizontally in long rectangular boxes.
- Corrugated cardboard dividers hold each pot securely.
- Foliage wrapped in clear protective plastic.
- Care instruction card included with every order.
4. Order Processing
Orders are processed and dispatched from our fulfilment point in Aveiro, Portugal, within 1–3 business days. During peak periods, processing may take up to 5 business days. You will receive an email with a link to follow your order status once dispatched. Promotional seed packs (such as the Autumn Sowing Giveaway) are free — the shipping and handling fee shown at checkout covers packing and postage, and is charged once per pack.
5. Following Your Order
Once your order is dispatched you will receive an email with a link to follow its status. If you have not received this email within 5 business days of ordering, contact us at info@versiagarden.co.
6. Customs and Import Duties
Because orders are posted from Portugal, they may be subject to local import duties or taxes on arrival in the United Kingdom — these are the customer's responsibility.
7. Delivery Issues
If your order has not arrived within the estimated window, contact info@versiagarden.co. We will investigate within 48 hours. If returned due to an incorrect address, we will contact you to arrange re-shipment (additional fees may apply).
8. Contact Us
Email: info@versiagarden.co